Shipping policy

Thank you for visiting and shopping at kellercandlecompany.com.  The terms of our shipping policies are listed below:

 

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
 
Shipment to P.O. boxes
Keller Candle Company does not ship to P.O Boxes - Local pick up is also available.

Shipment Confirmation and Order Tracking

All orders are processed + shipped within 3-5 business days. Orders are not shipped on weekends or holidays.
Please allow additional days in transit for delivery.  

Confirmation is provided once an item has shipped.  Tracking numbers are usually visible immediately.  

Please double-check that your shipping information is correct before checkout. 

Damages
Please know we try our best to package candles safely, however, in the event you receive a candle broken in transit. Please email us at annekeller@kellercandlecompany.com with your order information and a picture of your broken candle, and we will get a replacement shipped out asap for you.

International shipping policy
We currently do not ship outside the U.S.

Returns policy
Our Refund Policy provides detailed information about options and procedures for returning your order.